Delete your InstaWP account

If you no longer need InstaWP, you can delete your account yourself from the Billing Details page. To make sure nothing is left running or unpaid, InstaWP first checks that the account is ready to close and tells you exactly what is still in the way.

Self-service deletion is available for Pay As You Go accounts. If you are on a legacy (fixed) plan, or a member of a team on one, please contact support to close your account.

In this documentation, we will explore:

• Where to find it
• What has to be done first
• Pay your usage now and delete today
• Delete the account
• What happens when your account is deleted

Where to find it

Step 1: Click your profile avatar in the top-right corner and choose Account.

Step 2: Go to Payment → Billing Details and scroll to the Delete Account card at the bottom of the page.

What has to be done first

If your account can't be deleted yet, the card lists everything that still needs to be done under Before you can delete your account:

Message	What to do
Delete all your sites, snapshots, connected sites, WaaS sites and white-label domains.	Remove everything your teams still own.
Disconnect all your connected domains.	Disconnect each domain you connected from another registrar.
You have domains purchased from or transferred to InstaWP.	Contact support to close your account, so your domains can be handled first.
You have usage in the current billing period that has not been invoiced yet.	Wait until it is billed and paid, or pay it now.
Pay your unpaid invoices.	Pay any open invoices, then come back.
We could not confirm that your invoices are paid.	Try again in a few minutes.

The checks cover the teams you own. Once every item is cleared, the card shows the Delete Account button instead.

Pay your usage now and delete today

Pay As You Go usage is normally invoiced on your billing date. If unbilled usage is the only thing left, you don't have to wait: the card shows how much it is (approximately) and a Pay usage now button.

When you confirm, InstaWP:

1. Cancels your Pay As You Go subscription.
2. Invoices your usage so far and charges your default card.
3. If the charge fails, gives you a link to pay the invoice.

This usually takes a few minutes, and the page updates on its own while it runs. Your account is not deleted at this point: you can delete it once the invoice is paid. If the final invoice can't be prepared, contact support to close your account.

Delete the account

When nothing is left to clear, click Delete Account and enter your password to confirm.

This is permanent

Once your account is deleted, all of its resources and data are permanently deleted. Download any data you want to keep first, for example by exporting your sites.

What happens when your account is deleted

• You are signed out, and the account can't be signed into again.
• Your email address is released, so you can use it to sign up for a new InstaWP account later.

Related Articles

• Billing Details - See your usage and estimated charges
• Disconnect a domain - Remove a connected domain
• Delete Site - Remove a site
• Export Site - Keep a copy of a site before you go