FAQs
FAQs & Common Issues Overview
The FAQs and Common Issues section is designed to save time when something unexpected happens. Instead of opening a support ticket right away, you can search common questions, follow proven fixes, and resolve most issues instantly. It’s built for agencies, developers, and teams managing multiple sites where downtime or delays can cost valuable hours. FAQs & Common Issues Overview The FAQs & Common Issues category is your qFew readersWhy does my InstaWP site show up as suspended?
Discover why your staging site may appear suspended. Learn about expiry, restore, and reserve options to maintain uninterrupted service.Few readersActive Coupon discount on Upgrade
Customers upgrading subscription plans receive discounts from active coupons; perpetual coupons provide discounts for subsequent renewals.Few readersWhy is my site not synced with the template?
Templates can be changed anytime, but sites use the template's state at creation; sync from the parent template to reflect changes in new sites.Few readersWhat to do when Template's parent site is deleted?
InstaWP lets you create a new site from a template and mark it as the new parent site if the original parent site is deleted or expired.Few readersSMTP / Email from InstaWP Servers
Servers have disabled outgoing SMTP ports (25 and 587) due to spam abuse. Alternate techniques are available for sending emails.Some readersPro plugins Installation via Configurations
Enhance WordPress sites with premium features for improved performance and streamlined development.Few readers2-way Sync for non-InstaWP Staging Users
InstaWP’s 2-way sync feature lets you merge content changes between your main site and staging environment offered by your hosting provider. With two-way sync, you can sync content updates, such as new pages or edits, between live and staging sites in both directions. Please note that changes made directly to the files or database are outside the plugin’s scope and will not be synchronized. The 2-way sync feature is for InstaWP Connect users. Users who are not using the InstaWP Staging platFew readersIncrease Memory Limit
WP memory needs are variable, influenced by factors like website size, complexity, plugins, themes, and traffic.Some readers
Common Issues
Enable Support Access
Grant temporary access to InstaWP support for troubleshooting, revocable at any time.PopularMagic (Auto) Login Not Working
Fix the magic login issue by updating the username and password, especially if the site was imported, reset, or admin roles changed.Few readersManually Restore a Site into InstaWP
Enable manual restoration of expired WP staging sites, reverting them to a previous state to reactivate functionalities disabled upon expiration.Few readersInstaWP Site Error Pages
Staging site error pages can arise from test setup issues. Fixing them is crucial for smooth deployment.PopularChange Admin Email
When changing email addresses in the WP admin panel, confirmation emails are sent, requiring verification before activation.Few readers
InstaWP User-Agent and Servers
Introduction InstaWP Bot powers various automation features within the InstaWP ecosystem, including Site Management, Staging, and Migrations. To ensure our bot is properly recognized and trusted, we follow industry standards, including Cloudflare's verified bot framework. User-Agent Identification Our bot is identified using a distinct User-Agent string: This allows websites and security systems toFew readersBlocked by firewall or antivirus
Sometimes your firewall, VPN, ISP, or Antivirus may block staging sites with the domain *.instawp.xyz. This happens when our service is abused by phishing farms around the world and firewalls start to block us aggressively, while it is rare, but it becomes undesirable when you are working on a project. To get around this issue, there are a few options you have: Change Suffix Domain You may try to change the suffix domain to instawp.link or instawp.co. Go to Sites, click on the horizFew readers